Subscription terms and policies

Subscription terms

These terms apply when you choose a subscription (Subscribe & Save) for luvarelle Clean Face Towels at our checkout. By ticking the subscription box at checkout, you agree to them.

Plans and prices

Prices are in US dollars. Shipping within the US is free. We don't charge sales tax at the moment. If that changes, we will email you before it applies to your subscription.

Automatic renewal

• You pay for your first delivery when you place your order.
• After that, your subscription renews automatically. On each charge date we charge the price of your plan to the card or wallet you used at checkout (or the card you saved later), plus any one-time extras you added to that delivery yourself on the Manage subscription page.
• For example, on the 3-pack plan you pay $60.75 today and then $60.75 every 5 months.
• Your subscription keeps renewing until you cancel. There is no minimum term and no cancellation fee.
• Your next charge date is shown at checkout, in your order confirmation email and on your Manage subscription page.

Every charge is a new order

Each charge creates a new order. You get an order confirmation email for it, and it arrives in 5–10 business days from our partner warehouse.

Skip, pause, change or cancel

• Online: open the Manage subscription page with the link in your order confirmation email, or sign in there with the email address you ordered with: we email you a one-time code, no password needed. There you can skip your next delivery, pause for 1, 2 or 3 months, resume, switch between 1, 3 and 6 packs, update your card or shipping address, or cancel.
• Canceling online: you may tell us why (optional) and we may show you one alternative, such as skipping a delivery. “Continue to cancel” is always on the screen, and you never have to call or email us to cancel. We confirm the cancellation on the screen and by email.
• Add to your next box: on the Manage subscription page you can add one-time extras to your next delivery, such as a travel pack of 50 towels. We charge them together with that delivery at the price shown, they ship in the same box, and you can remove them until that charge. They are not repeated on later deliveries.
• Switching plans: your next charge date stays the same. From that date we charge the price of your new plan, at its delivery interval. Nothing is charged when you switch, and we email you the new terms.
• Reminder: about 3 days before each renewal charge we email you the amount and the date, with links to skip, pause or manage your subscription.
• By email: write to support@luvarelle.co from the email address you ordered with, and we will skip, pause or cancel for you.
• Cancel before your next charge date to avoid being charged for the next delivery.
• When you cancel, no further charges are made. Orders you already paid for still ship.
• Lost your link? Open the Manage subscription page and sign in with the email you used at checkout: we email you a one-time code. If that email doesn't reach you, you can also sign in to the billing portal of our payment provider Stripe from that page and cancel or update your card or address there. Or email us and we will help.

Failed payments

If a renewal payment fails, we may try the charge again up to 4 times over about 2 weeks, and our payment provider Stripe emails you a link to update your card. If the payment still fails, your subscription is canceled automatically. Nothing ships for a charge that did not go through.

Changes to these terms or prices

If we change the price or these terms for your subscription, we will email you before the change applies. You can cancel at any time before then.

Refunds

Our 30-day money-back guarantee applies to every order, including subscription renewals. See the refund policy below.

Shipping policy

• Shipping is free on every subscription delivery (Subscribe & Save).
• One-time orders pay a flat $5.95 for shipping per order, whether you order 1, 3 or 6 packs.
• We ship to addresses in the 50 US states and Washington, DC. We can't ship to US territories or APO/FPO/DPO addresses at the moment.
• Orders leave our partner warehouse within 1–3 business days and arrive 5–10 business days after you order.
• When your order ships, you get an email with the tracking number. If it can't ship within 3 business days, we email you a new date, and you can cancel for a full refund.
• If your order has not arrived after 10 business days, or tracking shows a problem, email support@luvarelle.co and we will look into it.

Refund policy

30-day money-back guarantee.

• If the towels are not for you, email support@luvarelle.co within 30 days of delivery and we will refund your order in full.
• No need to send anything back.
• The refund goes to the card or wallet you paid with. Your bank usually shows it within 5–10 business days.
• The guarantee applies to every order, including subscription renewals.
• A refund does not cancel your subscription. To stop future deliveries, cancel online or tell us in your email.
• Damaged or wrong item? Email us a photo and we will sort it out with you.

Saved card and one-click add-on

• When you pay, our payment provider Stripe saves your card (or wallet) for two uses only: the renewal charges of your subscription, if you chose one (including extras you add to a delivery yourself), and the optional add-on we offer on the page right after your payment.
• The add-on is charged only when you click “Yes, add it”. It is a one-time charge of the price shown on the button, it ships in the same box as your order, and it does not change your subscription or its price.
• If your bank asks to confirm the add-on, it shows its check right on that page. If the check or the card fails, the add-on is not charged and your order is not affected.
• We wait up to 10 minutes for your answer before we send your order to our warehouse. Without an answer, your order goes out without the add-on.
• The 30-day money-back guarantee covers the add-on too.
• We never see your full card number, and we never charge the saved card for anything else without your click.

Add-ons and extras

• At checkout: you can tick one add-on for your order, for example the spa set for $14, or pick one on our Extras page. It is charged once with your order, ships in the same box and does not change the price of a subscription.
• Right after your payment: we may offer a travel pack of 50 towels at the per-towel price of your order. See Saved card and one-click add-on.
• With a subscription: you can add one-time extras to your next box on the Manage subscription page. See Skip, pause, change or cancel.
• Prices are in US dollars and are shown before you add anything. The 30-day money-back guarantee covers add-ons and extras too.

Free gifts with subscriptions

• When we run a gift program, the checkout shows the free gifts of each subscription plan before you pay. One-time purchases do not include gifts.
• Welcome gift: ships in the same box as the first delivery of a new subscription. One welcome gift per order.
• Follow-up gifts: the checkout names the delivery each one comes with (for example “box 2”). We count the deliveries that are charged and shipped; skipped or paused periods do not count. An item that was already in your welcome gift is not sent again. We may change or end follow-up gifts for future deliveries.
• Skip gift: if we offer a gift for skipping a delivery (for example instead of cancelling), it ships with the next delivery that is charged after the skip. Once per subscription.
• The value we show for a gift is the price at which anyone can buy that item from us: on our Extras page and as a checkout add-on (subscribers can also add it to their next box). Gifts are free: they are never charged, have no cash value and are not exchanged for money.
• If a gift is not in stock when your box ships, we send it separately as soon as we can or replace it with an item of at least the same value.
• Cancelling ends future gifts. Gifts you already received are yours to keep.

Privacy at checkout

• Card details are entered in a secure form from our payment provider Stripe. They go straight to Stripe and never reach our servers.
• We use your email, phone (if you give one) and shipping address to process, ship and support your order. Our order system and our fulfillment partner receive your shipping details for this.
• We send order, shipping and subscription emails (order and renewal confirmations, tracking, sign-in codes, renewal reminders, cancellation and plan change confirmations), and the luvarelle news you sign up for, through our email provider Resend. For this Resend receives your email address, your name, your shipping address and what you ordered. When you sign in on the Manage subscription page, we set a cookie (__Host-luv_manage, 30 days) that keeps you signed in on this browser; “Sign out” removes it.
• We use the Meta pixel and the Meta Conversions API to measure our ads. Contact details sent to Meta are hashed (SHA-256) first; your IP address and browser type are sent as they are, because Meta requires them in that form. A random visitor ID (luv_xid, stored in your browser for 1 year) links the events of one browser.
• You can switch off measurement for this browser: we then stop loading the Meta pixel and stop sending events about your visit and your order to Meta, also from pages you already have open. If your browser sends a Global Privacy Control signal, measurement is already off. Turn off measurement
• Do Not Track: there is no common standard for the “Do Not Track” browser setting, so we don't respond to it. We do honor the Global Privacy Control signal as described above.
• Changes to this policy: we post the new version on this page with a new “Last updated” date. If a change affects how we use data you already gave us, we also email you before it applies.
• Questions about your data, or want it deleted? Email support@luvarelle.co.

Contact

Email support@luvarelle.co.

luvarelle is sold by Vantum Capital LLC, 1021 E Lincolnway, 9372, Cheyenne, WY 82001, US.