Refund policy

Last updated October 6, 2026

30-day money-back guarantee

• If the towels are not for you, email support@luvarelle.co within 30 days of delivery and we will refund your order in full.
• No need to send anything back.
• The refund goes to the card or wallet you paid with. Your bank usually shows it within 5–10 business days.
• The guarantee applies to every order, including subscription renewals.
• A refund does not cancel your subscription. To stop future deliveries, cancel on your subscription page (in your account under Subscriptions, or with the Manage subscription button in any subscription email) or tell us in your email.
• Damaged or wrong item? Email us a photo and we will sort it out with you.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day money-back guarantee is in addition to these rights.